OUR POLICIES AT THEWRISTGUY.

Terms and conditions and right of return

You can revoke your contract within 14 calendar days without giving a reason. We promise to refund undamaged items that you are not completely satisfied with within 14 days of receipt. Payment will be credited to your original payment method and you will be notified by email once your refund has been processed. We reserve the right to withhold the refund until we have received the returned items. We are under no obligation to reimburse any damaged items. Refunds are issued at the full value of the product (excluding shipping costs).

In order to be able to exercise your right of withdrawal, you must inform us by sending us an explicit declaration of the cancellation of your contract (e.g. e-mail).


Who bears the costs for the return?

If you send back a product, although there is no error on our part and the goods are free of defects, the shipping costs are to be borne by the customer.


How does a return work?

All orders can be returned by post. Please follow these guidelines:

1. Please send us an email at contact@thewristguy.eu to let us know that you would like to return your order or parts of it and receive a return form, which is essential for the return.

2. MAKE SURE ALL GOODS TO BE RETURNED ARE UNDAMAGED (Damaged goods will NOT be refunded and will be disposed of).

3. Pack your items carefully and enclose the completed return form.

4. Label the package with the address given on our return form *.

Refunds will be processed within 28 days from the day the package is shipped. We will notify you by email as soon as we have reimbursed your costs.

Please remember to ask your post office for proof of the shipment and keep it for reference. Otherwise we cannot refund you if we do not receive your package.